The No Regrets Returns Policy is all about making it easier for you to experiment and try something different.
This policy applies to merchandise and services purchased at Myer stores and Myer online channels, and is provided in addition to your rights given under the Australian Consumer Law and regulations.
CHANGE OF MIND
If you have changed your mind and you are able to provide satisfactory proof of purchase, Myer may offer you an exchange or refund provided that the merchandise:
– is in saleable condition
– is unworn or unused with all original, sealed packaging and tags attached
– is not subject to the exclusions listed below; and
– the exchange or refund is sought within a reasonable period of time (in most cases a reasonable period of time is deemed to be 30 days)
If you are unable to provide satisfactory proof of purchase, Myer at its absolute discretion reserves the right not to offer a refund for change of mind. In such cases, Myer may provide you in its absolute discretion, an exchange to the current value of the merchandise.
Myer is not required to provide you with a copy of your original receipt to facilitate an exchange, refund, insurance or warranty claim.
Please choose carefully when purchasing the following merchandise as change of mind returns will not be provided on:
– Custom made, monogrammed, personalised, and altered products
– Delivered large electrical, Big & Bulky items, Furniture or Mattresses (refer to Customer Order Form or online terms for further conditions)
– Gift Cards or vouchers, iTunes music cards and third party gift card, experience vouchers and recharge cards
– Pierced jewellery
– Perishable goods such as flowers or food
– Purchases made for the Give Registry
– Tesla products
PROOF OF PURCHASE
Returns, refunds, exchanges or repair requests must be supported by one of the following proof of purchase documents:
– Original register receipt
– Online Tax Invoice (order confirmations will not be accepted for change of mind)
– Return/exchange receipt/gift receipt
– Financial Statement (i.e bank statement, credit card statement)
Our returns policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you believe an item is not of acceptable quality ie. faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe.
However the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).
Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed for acceptable quality prior to providing you a suitable remedy. Where a failure does not amount to a major failure, we are entitled to choose between providing you with a repair, replacement or refund.
Where an item is damaged through misuse or abnormal use, Myer will not provide a refund, exchange or repair.
Myer will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.
Refunds for purchases instore and on Myer online channels will be given using your original payment method, except in the following circumstances:
– Where a credit or debit card was used to make the purchase and the return is sought instore at Myer, the cardholder and the same card must also be present, otherwise a Myer Returns Card will be provided
– If the purchase was made by Gift Card (including Coles Group & Myer gift card, MYER one Reward Card), Award Points or a Gift Receipt is presented, a Myer Returns Card will be issued (unless otherwise required by law) or in the case of online purchases a digital gift card will be sent to the email address on the original order
Myer Returns Cards and Gift Cards cannot be exchanged for a different brand, denomination or type of Gift Card or for another tender or discount.
GOODS OR SERVICES PURCHASED THROUGH A THIRD PARTY SELLER
Refund requests for purchases made from an approved third party Seller on the Myer Market will be processed on approval by the Seller. Where the refund request is received in-store at Myer, the Team Member will send your returned goods to the third party Seller on your behalf. Goods purchased from a third party Seller cannot be exchanged for the same or other items instore.
GIFT OR BONUS WITH PURCHASE OFFERS AND BUNDLED ITEMS
Where merchandise is purchased with a gift or bonus offer, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus. In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.
BONUS GIFT CARD WITH PURCHASE
Where a bonus Gift Card is issued at the time of purchase, the bonus Gift Card must also be returned with the merchandise to qualify for a full exchange or refund. Where the bonus Gift Card has been fully or partially redeemed, the amount redeemed will be deducted from any available refund.
Purchases, except Big & Bulky items, made instore or through a Myer online channel can be returned at any Myer store. To return a Big & Bulky item that is not of acceptable quality (ie faulty), please contact the Customer Service team.
For products purchased online, you may return the item by post provided that the item fits within the Australia Post package dimensions for standard domestic shipping (ie less than 22kgs and 105cm in length and 0.25 cubic metres).
Please ensure that all chargers, cables, attachments, instruction manuals or accessories are returned with your item. Refunds via the post will be processed when the goods have been received and approved for return. Myer will not reimburse postage costs on change of mind returns or where the return request is not approved.
Where you return goods to us and that item requires a repair, the repair (and in some cases assessment) of your goods may result in the loss of any user-generated data. Please ensure that you have made a copy of any data saved on your goods. Examples of user‐generated data include files stored on a computer hard drive or USB, photos and contacts on a mobile phone, games saved on a games console etc. In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
If your product cannot be easily returned to your local Myer store due to the nature of the fault, the size of the product or because it is affixed to your premises, please contact us and we will arrange for the product to be assessed and a suitable remedy provided.
When seeking a return without sufficient proof of purchase, you may be asked to present photo identification so that we can record your name, identification type, identification number and expiry date and verify your signature. Acceptable identification must include your full name with a future expiry date. For example, Australian Driver’s Licence or Passport.
Please note, when returning merchandise totalling $1,000 or more and you are requesting a Tax Adjustment Note, your full name, address and ABN (if applicable) will be required. Personal Information collected will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of research and analysis. It may be disclosed to state and territory departments upon request, as required by law.