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CUSTOMER FAQ'S

When will I receive my order?

For products where Myer Online is listed as the Seller, standard delivery is 4-7 business days Australia-wide; including Metro and most Regional areas, and 7-10 business days for Regional Western Australia, Queensland and Northern Territory. Bigger and Bulkier items such as furniture, beds and large appliances may take longer, and incur an additional delivery fee - please refer to the product page for delivery information.

For all Sellers on The Myer Market, delivery standards ensure delivery is within 7 business days. Some products may take longer to be delivered - if this is the case, the delivery timeframe will be detailed on the product listing page.

How can I track my order?

Once your order has been dispatched, we will send you an email. You can follow the status of your order using the tracking number provided in this message.

How much does delivery cost?

Delivery charges are determined by the seller, however if you're a Gold or Platinum MYER One customer, you will receive free standard delivery across The Myer Market (excluding Big & Bulky items).

Can I use Shipster?

Shipster is currently not available on The Myer Market

Who should I contact if I have questions or concerns regarding the status of my order?

Please call 1800 958 395. The customer service team’s business hours are: 9am-6pm Monday to Friday and 10am-5pm Saturday and Sunday (AEST).

How do I contact customer service?

Please call 1800 958 395. The customer service team’s business hours are: 9am-6pm Monday to Friday and 10am-5pm Saturday and Sunday (AEST).

Do I earn Myer One points for purchases on The Myer Market?

Yes! When shopping on The Myer Market you will earn two shopping credits for every dollar spent. If you're not already a MYER one member, click here to join today

If I only placed one order, why am I receiving multiple parcels?

Purchases are shipped from our sellers, therefore if your order contains items from multiple sellers, they will be shipped to you separately, from different locations.

I’ve received one item, but where’s the rest of my order?

Items are shipped by the seller, so if your order comprises of items from multiple sellers, each item will arrive separately. Please check the delivery information provided for each item for full details. If you still have concerns please contact The Myer Market Customer Service Team on 1800 958 395.

Can I have a refund if I change my mind?

If you have changed your mind and you are able to provide satisfactory proof of purchase, a Myer Market Seller may offer you an exchange or refund provided that the merchandise: – is in saleable condition – is unworn or unused with all original, sealed packaging and tags attached – is not subject to the exclusions listed below; and – the exchange or refund is sought within a reasonable period of time (in most cases a reasonable period of time is deemed to be 30 days)

For more information on returns, click here

Are any items excluded from the Returns Policy?

Please choose carefully when purchasing the following merchandise as change of mind returns will not be provided on: – Custom made, monogrammed, personalised, and altered products – Delivered large electrical, Big & Bulky items, Furniture or Mattresses, or any item flagged as non-standard delivery – Pierced jewellery – Perishable goods such as flowers or food

For more information on returns, click here

How do I return an item?

Our No Regrets Returns Policy is all about making it easier for you to experiment and try something different. With purchases made on The Myer Market, whether they’re supplied by Myer or another seller, our No Regrets Returns Policy makes returns simple. For your convenience, you can return an item via post, or you can drop it off at a Myer store.

Returning via post is the quickest way to receive your Myer Market refund. to generate a returns label and follow the instructions to ship your purchase back to the seller.

However if you’re in a Myer store, we can help. Bring your shipping label and your tax invoice with you, as well as the item to be returned. Ensure the item meets all of the return requirements outlined in this document and present it at The Hub for processing. A team member will take the item and necessary paperwork and ensure the item is returned to the seller who will approve the return and issue your refund via the same payment method used to purchase. You will be emailed a return confirmation as proof that you have returned the item.

Can I exchange a Myer Market item in store?

As products on the Myer Market are different to those we have in-store, purchases cannot be exchanged in-store.

What proof of purchase do I need to present for a return?

Returns, refunds and exchanges must be accompanied by any one of the following proof of purchase documents: – Online Tax Invoice with The Myer Market logo. – Financial Statement (i.e bank statement, credit card statement)

How do I get a refund if I purchased an item with a gift card?

All refunds are provided in the same payment method of the purchase. If the purchase was made by Gift Card (including Coles Group & Myer gift cards), a digital gift voucher will be issued

What do I do if my product is faulty?

If you believe an item is faulty, please call The Myer Market Customer Contact Centre on 1800 958 395.

Do you sell gift cards?

You can buy a gift card here

Do you gift wrap?

We are sorry, but we are currently not offering gift wrap.

Can I contact the seller, as I have a query about the product?

Please contact our friendly Myer Market Customer Service Team on 1800 958 395, and they will be happy to contact the seller on your behalf to answer your product queries.

How can I sell my products on The Myer Market?

Register your interest here and The Myer Market team will be in touch with you.