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FAQs

Answers to The Myer Market's most frequently asked questions

For all urgent enquiries, contact customer service.


About The Myer Market

How is The Myer Market different to Myer.com.au?

We are a separate website to Myer.com.au. Unlike the Myer you know and love, we feature an extended range of sellers and their products not found in traditional Myer stores.

For more information, head over to the About The Myer Market page.

Why can’t I find products found on The Myer Market in-store at Myer?

Due to the majority of our sellers being not sold through traditional Myer channels, you won’t be able to find their products in store at Myer, only online at The Myer Market.



Customer Service

How do I contact The Myer Market customer service?

Please call 1800 958 395. The Customer Contact Centre business hours are 9am-6pm Monday to Friday and 10am-5pm Saturday and Sunday (AEST).

You can also fill out the online form on the Contact Us page and we will reply to you at the earliest convenience.

Is The Myer Market customer service team the same as Myer?

Since The Myer Market is a separate website and branch to Myer, we have a different customer service team to them.

For all enquiries about Myer.com or in-store Myer, contact the Myer customer service team on 1800 811 611



Sales & Price Matching

Does The Myer Market offer price matching?

Yes! Many of our third-party sellers offer price matching. However, you will need to call The Myer Market Customer Contact Centre on 1800 958 395 so we can contact the retailer on your behalf to confirm the price match.

If a sale or promotion ended yesterday, can I get the sale price today?

Unfortunately, once a sale or promotion has ended, the offer is no longer valid. All promotions have a predetermined end date found on their banner advertisements.

If you are unsure when a sale or promotion is ending, contact the friendly Customer Contact Centre as soon as possible.



Shipping & Delivery

When will I receive my order?

For products where Myer Online is listed as the Seller, standard delivery is 4-7 business days Australia-wide; including Metro and most Regional areas, and 7-10 business days for Regional Western Australia, Queensland and Northern Territory.

Bigger and Bulkier items such as furniture, beds and large appliances may take longer, and incur an additional delivery fee - please refer to the product page for delivery information.

For all Sellers on The Myer Market, delivery standards ensure delivery is within 7 business days. Some products may take longer to be delivered - if this is the case, the delivery timeframe will be detailed on the product listing page.

How can I track my order?

Once your order has been dispatched, we will send you an email. You can follow the status of your order using the tracking number provided in this message.

How much does delivery cost?

Delivery charges are determined by the seller, however, if you're a Gold or Platinum MYER One customer, you will receive free standard delivery across The Myer Market (excluding Big & Bulky items).

Can I use Shipster?

Shipster is currently not available on The Myer Market.

Who should I contact if I have questions or concerns regarding the status of my order?

Please call 1800 958 395 or complete the form on the Contact Us page. The Customer Contact Centre business hours are 9am-6pm Monday to Friday and 10am-5pm Saturday and Sunday (AEST).

If I only placed one order, why am I receiving multiple parcels?

Purchases are shipped from our sellers, therefore if your order contains items from multiple sellers, they will be shipped to you separately, from different locations.

I’ve received one item, but where’s the rest of my order?

Items are shipped by the seller, so if your order comprises of items from multiple sellers, each item will arrive separately. Please check the delivery information provided for each item for full details. If you still have concerns please contact The Myer Market Customer Contact Centre on 1800 958 395.

Can I Click and Collect from Myer Market third-party sellers from Myer stores?

Due to The Myer Market’s network of nationwide sellers, if you select Click & Collect from a third-party retailer, you will be required to pick up your item from their predetermined location, not a Myer store.

If I buy a Myer Online product from The Myer Market, can I Click & Collect it from a Myer store?

Yes, the only time you can Click & Collect a product bought from The Myer Market at a Myer store is if it was sold from Myer Online.

Why is there only one collection location option?

When purchasing from a third party retailer on The Myer Market, you’ll only be able to Click & Collect from a predetermined location – often their shop, warehouse or distribution centre.



Refunds, Returns & Exchanges

Can I have a refund if I change my mind?

If you have changed your mind and you are able to provide satisfactory proof of purchase, a Myer Market Seller may offer you an exchange or refund provided that the merchandise:

  • Is in saleable condition

  • Is unworn or unused with all original, sealed packaging and tags attached

  • Is not subject to the exclusions listed below

  • The exchange or refund must be sought within a reasonable period of time (in most cases a reasonable period of time is deemed to be 30 days).

For the full terms and conditions on returns, view our Delivery & Returns Policy.

Are any items excluded from the Returns Policy?

Please choose carefully when purchasing the following merchandise as a change of mind returns will not be provided on:

  • Custom made, monogrammed, personalised, and altered products

  • Delivered large electrical, Big & Bulky items, furniture or mattresses

  • Any item flagged as non-standard delivery

  • Pierced jewellery

  • Perishable goods such as flowers or food

For more information on returns, view our Delivery & Returns Policy.

How do I return an item?

Our No Regrets Returns Policy is all about making it easier for you to experiment and try something different. With purchases made on The Myer Market, whether they’re supplied by Myer or another seller, our No Regrets Returns Policy makes returns simple.

For your convenience, you can return an item via post, or you can drop it off at a Myer store. Returning via post is the quickest way to receive your Myer Market refund. To generate a returns label and follow the instructions to ship your purchase back to the seller.

However, if you’re in a Myer store, we can help. Bring your shipping label and your tax invoice with you, as well as the item to be returned. Ensure the item meets all of the return requirements outlined in this document and present it at The Hub for processing.

A team member will take the item and necessary paperwork and ensure the item is returned to the seller who will approve the return and issue your refund via the same payment method used to purchase. You will be emailed a return confirmation as proof that you have returned the item.

What proof of purchase do I need to present for a return?

Returns, refunds and exchanges must be accompanied by any one of the following proof of purchase documents:

  • Online Tax Invoice with The Myer Market logo

  • Financial Statement (i.e bank statement, credit card statement)

How do I get a refund if I purchased an item with a gift card?

All refunds are provided in the same payment method of the purchase. If the purchase was made by Gift Card, a digital gift voucher will be issued.

Can I exchange a Myer Market item in-store?

As products on the Myer Market are different to those we have in-store, purchases cannot be exchanged in-store.

What do I do if my product is faulty that I bought from The Myer Market?

If you believe an item is faulty, please call The Myer Market Customer Contact Centre on 1800 958 395 or fill out the online form on the Contact Us page.



Contacting Sellers

Can I contact the seller, as I have a query about the product?

Please contact our friendly Myer Market Customer Contact Centre on 1800 958 395, and they will be happy to contact the seller on your behalf to answer your product queries.



Payment

Can I use Paypal to pay for my item?

Yes, the Myer Market accepts Paypal.

Does The Myer Market have Afterpay?

Currently, The Myer Market does not have Afterpay but it will be coming in the future.

Does the Myer Market offer Layby?

Sorry, we do not offer Layby on products sold through The Myer Market.

Can I use CommBank Reward Points?

Unfortunately, you cannot use Commonwealth Bank Rewards Points to purchase items on The Myer Market. However, you can use them to purchase Myer gift cards through the Commonwealth Bank mobile app, which can be then used to purchase items from The Myer Market.



Gift Cards

How do you use a gift card?

Once you have reached the final payment screen, enter the gift card number and unique PIN into the gift card payment section. The gift card details cannot be entered into the coupon code section in the prior checkout screen.

Do you sell gift cards?

Yes, you can buy gift cards here.

Does The Myer Market accept Coles Group & Myer gift cards?

Unfortunately, The Myer Market only accepts Myer gift cards, not Coles Group & Myer gift cards.

How many gift cards can I use in one transaction?

There is no limit to how many gift cards you can use per transaction.

Can I use my Myer One Rewards Gift Card?

Yes, the details must be entered into the gift card payment section on the final payment screen, not coupon code section in the checkout screen.



Other Myer Services

Do I earn Myer One points for purchases on The Myer Market?

Yes! When shopping on The Myer Market you will earn two shopping credits for every dollar spent. If you're not already a MYER one member, join today.

For more information about Myer one, read the FAQ.

When do my Myer One points transfer to my account when I purchase items from The Myer Market?

Myer one points gained from purchases from The Myer Market are transferred to your account in one lump sum every financial quarter.

Do you gift wrap?

Sorry, we are currently not offering gift wrapping services.



Becoming a Seller

How can I sell my products on The Myer Market?

Register your interest here and The Myer Market team will be in touch with you.