ABN 43 117 746 424
All transactions are processed in AUD.
Fast Dispatch (Same Day before 4PM AEST or Next Business Day)
90% of our orders are dispatched the same business day once payment has been approved. Then, once your parcel is dispatched, you will be notified via email with your unique tracking number and delivery details. You will also receive the carrier's details to track and trace your order.
We ship Australia wide through Australia Post, StarTrack and also use reputable courier companies including Couriers Please and Fastway.
Please note that while we endeavour to use the shipping method you choose during checkout, occasionally delays or other operational issues with our delivery partners will result in us changing the shipping method for your delivery.
You can find our complete Terms & Conditions here.
Mobileciti is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
30 DAY - CHANGE OF MIND POLICY
We want you to be satisfied with every product we sell at Mobileciti. That is why if you change your mind regarding your purchase within the first 30 days of receiving it, let us know and we can organise a return with a refund or exchange, minus any postage costs. For products that had free postage, this will be $10.80.
The product must be returned in a brand new, unused condition with full original packaging.
If the product's packaging has been opened or damaged, we may decline the return completely or we may charge you a restocking fee of 20% of the product cost or $20.00, whichever is greater.
You are responsible for return postage. Please ensure the product is well packaged. For peace of mind with high value products we recommend Registered Post with tracking and insurance coverage, as we may not be able to assist you if the product goes missing in transit.
30 DAY - DEFECTIVE PRODUCT POLICY
If your product has developed a fault within the first 30 days, we offer an expedited exchange process. To help us process your exchange faster please ensure:
The product does not have physical or liquid damage.
The product has its original packaging and accessories.
Contact us within 30 days of your purchase and provide your purchase details, and a description and photos of the issues you are experiencing .
DEAD ON ARRIVAL/DAMAGED IN TRANSIT
If your product is damaged in transit or is dead on arrival, please take a photo of the damage or issue with the product, and contact us immediately (same day).
For information on warranty , please visit our warranty page.
This return policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.
Please note our 30 Day - Change of Mind and 30 Day - Defective Product Policies only apply to to products purchased for personal use and excludes any products purchased for resale or business use.
If you purchase more then three phones/tablets/smartwatches in a single transaction and you are purchasing as (or on behalf of) a business we consider the products to be for business use.
When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .