All transactions are processed in AUD.
Orders are shipped next business day, you will get an email when it is dispatched so you can track your order.
For metropolitan locations, indicative delivery times are 2 - 6 days for Australia.
Note: All days refer to business days (Monday - Friday). Shipping companies do not process parcels during weekends.
On the rare occasion, shipping duration may extend beyond these expected time frames. However, your tracking link will always keep you up to date with where your parcel is in transit.
All items purchased from Your Tea are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We pass all items onto the carrier that you chose upon checkout of our product - if they lose your parcel, you must contact them and seek compensation. The details of the shipping company responsible for your parcel will be stated on your tracking link.
All our delivery services are chosen for their ability to provide a quality service, if you are unhappy with the delivery of your product as per your shipment contract outlined below, please contact the postal company in charge of shipping your parcel first.
We offer free shipping within Australia for orders over $55.
If your order does not qualify for free shipping we provide a discounted shipping rate at $5.
If you have contacted the shipping company and they have failed to resolve your issue please email us at firstname.lastname@example.org.
You can find our complete Terms & Conditions here.
You can find our returns policy here.
When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .