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Currency

All transactions are processed in AUD.

Delivery Policy

We have added a standard shipping charge to each product. This shipping charge covers delivery to the Metro Melbourne area. Additional freight charges may be applicable for large or heavy items or for shipments to regional and interstate locations. We will be in contact with you after we receive your order to discuss freight charges.

Once shipped, you will receive a confirmation email including your shipment tracking number.

Terms & Conditions

You can find our complete Terms & Conditions here.

Privacy Policy

If a product is received damaged or faulty, we will repair, replace and/or refund based on the nature of the damage or fault.
It is important you check your goods as soon as received and if any issues we need to be informed within 48 hours as we will be unable to accept any claims after that time frame. Please also ensure to retain all original packaging until further notice.
If you notice any damage to your goods please notify the driver, sign delivery docket stating subject to inspection AND email sales@innovatec.com.au within 48 hours of delivery.
Please send your report together with images (zoomed images will not be accepted) to enable us to assess your case promptly.

Returns Policy

Please choose carefully before you buy.

For faulty products, Innovatec offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.

When returning your product, please make sure you provide the following details:

  • Your full name
  • Your order number
  • Reason why you are returning the product
  • Your instructions informing us how you would like the issue resolved.

Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .