ABN 20 119 232 601
All transactions are processed in AUD.
DELIVERY & OWNERSHIP OF GOODS
Bedtime reserves the right to request extra freight contributions for delivery addresses outside Metro Melbourne and Metro Sydney as well as remote or rural areas or for large orders. Bedtime at its sole discretion reserves the right to refuse a sale.
Bedtime tries to ensure that all goods are delivered in a prompt and timely manner. However, from time to time it is possible that shipping and other factors outside our control may result in delays. Bedtime does not accept any liability for loss or damage suffered by anyone as a result of any such delays.
For metro and outer Melbourne Orders, the Customer will be contacted by Bedtime customer support and a delivery date and time window arranged. For all other delivery addresses, the Customer will be notified once the Goods have left Bedtime’s warehouse and thereafter the Customer will be contacted by a third party delivery company with dates and times of delivery.
Bedtime will not dispatch Goods to addresses outside Australia or PO box addresses.
Title and risk in the Goods pass to the customer on signing for the delivery of the Goods.
Where a Customer gives written authority for an item to be delivered without a signature, any and all included insurance cover will be void.
Bedtime’s nominated courier will deliver Goods during business hours (8am to 6pm, Monday to Friday) unless otherwise arranged. Our delivery service does not include the removal of packaging nor the assembly of Goods.
Bedtime is not responsible for the delivery times of Goods. Once Goods have been dispatched, it is the customer's responsibility to liaise with Bedtime’s nominated courier company in relation to the date of delivery and to make themselves available to take delivery during business hours. Any information provided by Bedtime to a customer in relation to delivery will be from a third party, and as such Bedtime will not guarantee the accuracy of such information.
Bedtime may require the customer to render physical assistance to the delivery driver in order to assist in carrying larger items from the vehicle to the delivery point in light of OH&S requirements or to delivery addresses that are outside of our standard delivery zones such as rural areas. Bedtime reserves the right to charge extra fees for customers who require a 2-man delivery.
Bedtime will dispatch in stock items within 3 business days of payment being received unless otherwise specified. Please note that if you have ordered multiple items with different expected dispatch dates, the order will be held until the final item becomes available for delivery. In the event that you are wanting multiple deliveries or deliveries to multiple addresses, further delivery charges will apply.
You can choose to collect large items Monday to Friday from our Melbourne warehouse. There’s a few simple rules to bear in mind when collecting large goods, so one of our customer support team will be in touch once you place your order to go through everything with you. All furniture on our website has boxed dimensions to help make the decision whether collection is practical for you or not.
Warehouse collections may be arranged free of charge by prior arrangement from the following address: 12 Longford Court, Springvale, Victoria. Personal collections of furniture are limited to the following times and days; Monday to Friday 9am to 12 noon. Collections cannot be made from any other location or on any other day or time. The Bedtime warehouse is closed on all public holidays.
Notification of intended collection must be made 2 working days in advance to ensure goods are picked and checked.
Bedtime is able to supply carton dimensions, but cannot recommend whether a particular vehicle is appropriate to accommodate the Goods. Bedtime reserves the right to refuse collection where at our sole discretion we believe the vehicle to be unable to safely accommodate the Goods. Bedtime accepts no responsibility or liability for damage incurred by Goods during transit or caused to a vehicle when a Bedtime employee has been asked to assist in loading goods. Car seats must be removed for furniture collection.
Bedtime cannot supply blankets, tie downs, or other supplies used to load and protect Goods.
Bedtime cannot guarantee that an abled-bodied person is available to assist in loading heavy Goods.
Bedtime will not accept claims for damages to Goods incurred where a customer has elected to transport them in their own vehicle. Where a customer elects to collect Goods and they are found to be faulty, it is the customers responsibility to return Goods to the place of collection for assessment.
Bedtime will hold goods ready for dispatch or collection in warehouse storage for a maximum of one month after all items in the order are ready for dispatch or collection. Any goods remaining in the warehouse beyond the one-month period will incur a $100 per month storage fee. Goods still not collected after 6 months will be put back into stock and a fee to the value of 25% of the total order will be deducted. If the customer is not contactable, refunds will not be issued for items reallocated into stock.
Bedtime is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
FAULTY OR DAMAGED GOODS
Where an item is found to be faulty within the first 7 days after delivery or is already damaged on delivery, and the customer notifies Bedtime of that fault within the first 7 days after delivery, then Bedtime will:
(a) Replace or Repair the faulty Good at their discretion; or
(b) If Bedtime is unable to provide a new replacement, Bedtime has the option to offer a full or partial refund dependent on the amount of damage to the product.
(c) Where a new replacement is available, and the customer elects to receive a refund instead of a replacement, the refund will be for the amount of the purchase price excluding the initial & return Delivery Cost.
10.2 The 7 Day period will commence on the date that the customer accepts delivery of their Bedtime product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the product.
Outside of this 7 Day period, faults will be dealt with in accordance with the standard terms and conditions of the applicable Bedtime Warranty.
Where Goods are already damaged on delivery, Bedtime requires clear photographic evidence of the damage to be e-mailed to firstname.lastname@example.org. Where Goods are already damaged on delivery, the customer should indicate this to the delivery driver when signing the proof of delivery and ensure it is noted on the proof of delivery.
Bedtime reserves sole discretion to determine whether the Goods are faulty or damaged in accordance with this policy.
Bedtime accepts no responsibility for damage caused to Goods and/or property as a result of third party assembly. Further, Goods damaged as a result of self-assembly are not refundable or returnable.
Bedtime may seek reimbursement of any costs incurred by us if the Product is found to be in good working order.
REFUNDS & RETURNS
If you have a change of mind, you are welcome to return your product to us, subject to the following:
The item must be returned within 10 days of receipt of delivery. If there is no receipt of delivery, the date shall be assumed to be 3 business days from the date of dispatch.
Where a product is within the 10 day period referred to above and a refund is requested, and the item is not a clearance item or a made to order item, Bedtime will refund the original product purchase price in the original method of payment (where possible), less the following fees and/or charges, which will not be reimbursed:
(a) Delivery charges from Bedtime; and
(b) The cost to return the product to Bedtime.
(c) Any promotional discounts affected by the return.
Orders canceled after the goods have been dispatched will be treated as per the terms above.
Returned goods must be in their original packaging with all parts, accessories, manuals, and be in original condition.
Other than in accordance with Bedtimes 10 Day Money Back Guarantee, Bedtime does not provide refunds.
Bedtime will only accept the return of Goods that have been supplied incorrectly.
In order to facilitate a return under these Terms and Conditions, e-mail email@example.com. The customer must comply with directions from Bedtime’s customer support team to facilitate a return.
All returned goods must be in their original packaging with all parts, accessories, manuals, and be in original condition. It is the customer’s responsibility to ensure that returned items are returned safely. Bedtime takes no responsibility for items lost or damaged in transit.
If your product was purchased during a shipping promotion, please note that the actual standard delivery cost, which would have been charged had the item not been on promotion, will be deducted from your refund along with the return delivery cost.
For reasons of personal hygiene, Bedtime is unable to accept returns on mattresses once they have been removed from their sealed protective packaging.
Mattresses cannot be returned on the basis of comfort level or odor.
When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .