ABN 30 134 076 770
All transactions are processed in AUD.
Shipping and delivery Policy
Delivery costs for individual products can be seen on each product page.
Please note shipping costs are for delivery only to the following regions:
As Plum’s items are big and bulky, they may incur an extra delivery fee when being delivered to locations outside of what is specified, please contact our customer service team for further information.
Plum attempt to dispatch your product within 24-48hrs from placement. Depending on your location, delivery of your order may take up to 10 working days, so if the goods are required for a specific day or event, please ensure you place your order well in advance to ensure the goods arrive in time. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. On most occasions Toll IPEC are able to deliver your goods sooner than this estimate. The delivery times provided by Plum Play are estimates only, Plum Play will not be held accountable for late deliveries.
The track and trace service provided by Toll IPEC will provide you with an ETA date for delivery, if no-one is available to take delivery on this date, they will leave a card in the mailbox requesting you to phone them to arrange a suitable time and date for re-delivery. If you don’t contact Toll IPEC within 72 hours they will return your items back to us and you may be charged for redelivery.
To avoid missing out on receiving your delivery the first time, we suggest the following options:
Leave a note on your front door with your name, consignment number and an “Authority to Leave” i.e. “leave under the carport”, “at front door”, “behind side gate” etc. Do not leave an “Authority to Leave” unless you are comfortable that it is safe.
Please note: it is at the driver’s discretion whether they adhere to the request and Plum cannot be held responsible for placement of goods on your property or if the instructions are not followed through.
Alternatively if you will not be home on the ETA day but you will be home the day after, you can contact the Toll IPEC customer service team on 1300 865 547 in advance of your delivery date requesting they hold your package until a suitable day when you will be home to accept delivery.
Plum Play cannot be held responsible if your instructions are not followed. Customers who give authority for their order to be left unattended at their delivery address will only be replaced if the order is proven lost in transit by our delivery company. Plum Play accepts no responsibility for lost or stolen goods, once the courier has delivered your item and left it as per your request.
In addition, Plum accepts no responsibility should the driver not adhere to the instructions offered. This is at the delivery drivers discretion.
Always accept delivery, if you refuse delivery you may be charged a redelivery fee for your order.
Check all items have been delivered before signing. If for example two out of the five items only have been delivered, please sign accordingly for two out of five, this can be written on the con-note above your signature. DO NOT refuse delivery; the rest of your items will be on its way, they may have just been delayed at one of Tolls transport hubs. If this occurs please call our customer service team who will lodge an enquiry with Toll to follow-up on your missing items and have these delivered as quickly as possible.
If an item is delivered damaged:
Contact your place of purchase, they may require images.
The damaged item or part will be replaced quickly and efficiently in line with our warranty procedure.
Wood splits are not considered damaged, for more information please visit www.plumplay.com.au/about-our-wood .
You can find our complete Terms & Conditions here.
We guarantee your satisfaction. In the unlikely event that the goods are not of a satisfactory quality, are damaged or defective or you wish to return goods for any reason within the terms of this contract, you need to follow the returns policy.
Our standard Returns Policy applies to all purchases of Plum products through the Myer Marketplace.
Please contact the customer service team should you notice any issues or defects with your product, the team will deal with each case based on its merits and depending on the circumstances will either offer to refund or exchange a product provided if it is in a fully re-saleable condition. Products should be returned within 28 days, in original undamaged packaging, with all the parts, accessories and instructions. Charges for returning the item will be at customers expense.
Plum Play reserves the right to make a 15% restocking charge for any goods which are not returned in mint condition or to refuse to accept such goods, at its sole discretion.
Plum Play also reserves the right to charge your delivery fee for collecting goods from your premises, including an additional $13 fee for all collections in circumstances where they are not defective but you have cancelled your order or changed your mind. Your statutory rights are not affected.
When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .