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Currency

All transactions are processed in AUD.

Delivery Policy

We use Australia Post & Star Track to post most of our products with tracking information. Your delivery address must be located within Australia. Unfortunately we do not post items outside of Australia. We can deliver your items to your home, work addresses, PO Boxes as well as to rural & regional areas.

Your item will be delivered during normal business hours weekdays only and signature is required as proof of delivery. If no one is attended at the address, parcel will be left at the nearest postal outlet for collection.

Please allow up to 1-2 working days for dispatch from the time your payment has been verified. Actual transit times range from 1-10 working days depending on your delivery address.

Buyers will be charged a re-delivery fee for items that are undelivered and returned to the seller as a result of incorrect delivery details or unsuccessful delivery. This fee will be the full cost of original freight.

Terms & Conditions

Click and Collect is available at our warehouse from Monday to Friday 10am to 4pm, excluding NSW public holiday. We will advice when the order is available for pick up.

Warehouse location - 20 / 8 Victoria Ave, Castle Hill, NSW 2154

Privacy Policy

Grace Baby is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Returns Policy

Please choose carefully before you buy.

For faulty products, Grace Baby offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.

When returning your product, please make sure you provide the following details:

  • Your full name
  • Your order number
  • Reason why you are returning the product
  • Your instructions informing us how you would like the issue resolved.

Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .