All transactions are processed in AUD.
- Free Australia wide shipping for orders over $100 and only $9 for orders under this value
- All orders are shipped from Melbourne, and delivery can take from 1 – 5 business days to metro areas depending where you are, and 7 business days to the rest of Australia (excluding weekends and public holidays). Check our handy table below to see deliveries to your area
- We try to process your orders as quick as possible, and orders will be shipped out within 1 business day
- If a delay is likely to occur beyond our control we will advise you where we can
- We do NOT ship to PO boxes
- Please specify where your parcel can be left if you’re not home at time of delivery. If nothing is specified, we assume you accept our delivery terms of authority to leave and the driver will leave your parcel at the front door
You can find our complete Terms & Conditions here.
Collective Sol is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
I want to return an item – how do I do that?
We're here to help, so if you change your mind or your order is not quite right for some reason, it can come back to us anytime within 30 days of receipt of your items. Once we receive your returned item, we'll give you a store credit or full refund of the purchase price (less the initial delivery charge), whichever you prefer.
When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .