ABN 54 142 365 160
All transactions are processed in AUD.
The standard shipping charge applied during checkout covers Melbourne and Sydney Metro areas only.
Additional shipping charges apply for areas outside of these Metro centres. Additional shipping will be invoiced separately after purchase. Please contact customer service for a shipping quote.
Some orders may be subject to waiting periods, the expected time of delivery are outlined in the product description. Items with an estimated waiting period may be subject to slight delays.
Orders can also be collected from our Sydney Click & Collect point which is located in Homebush:
Unit 2-013/3-5 Underwood Rd, Homebush NSW 2140
The standard turnaround from the time of order to collection is 24 hours if the product is not subject to a waiting period as outlined in the product description.
Orders subject to waiting periods will be notified of availability as soon as the item is ready to collect from the Distribution Centre.
Please bring assistance with you for the collection of heavy items as there may not be assistance available upon collection and the invoice for proof of purchase.
Please note: It is the responsibility of the customer to check all item(s) prior to collection from the warehouse.
By signing the dispatch notice, you have declared all items have been checked and collected in good condition.
Koala Living is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
For Change Of Mind returns these conditions must be met:
You notified Koala Living/ The Myer Market within 30 days upon receipt of your order
All product(s) are in unused, unopened condition and in their original packaging (As new condition)
We require photograph(s) of the item(s) still in the original packaging
Please see The Myer Market Returns Policy for further information
When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .