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ESTIMATED DELIVERY TIME FRAMES
VIC REGIONAL 2-6 business days*
MELBOURNE METRO 1-5 business days*
ACT 2-7 business days*
REGIONAL NSW 3-6 business days*
SYDNEY METRO 2-5 business days*
QLD 2-7 business days*
SA 2-7 business days*
TAS 3-10 business days*
NT 3-10 business days*
WA 3-10 business days*
Delivery is only available from Monday to Friday, 9:00am-5:00pm
Please note: estimated delivery days do not include processing or dispatch days.
*Please be aware that these are estimated time frames and are not exact. Depending on your location and the size of the item(s) these time frames may vary.
1. Delivery time frames
Delivery time frames are not guaranteed and are rough estimations given to us by our shipping carriers. Delivery is only available from Monday to Friday, 9:00am - 5:00pm. Please note you are unable to allocate a preferred time for delivery as the shipping carriers cannot deliver within allocated time frames.
1.1. Late Deliveries
Go Easy Online will not be held responsible for late deliveries due to unforeseen circumstances. Our shipping carriers will always try to deliver on time. You will be automatically emailed a tracking number that will allow you to track the delivery of your item.
1.2. Refund or Replacement
Refunds or replacements may only take place once an item is declared as 'lost in transit'. In accordance with our shipping carriers guidelines, items will be only be declared as 'lost in transit' if the item cannot be located within 25 business days after the investigation has been opened by our freight agent.
2. Door to Door Delivery
Our delivery service may vary among carriers. Since most carriers deliver to the curb side immediately adjacent to their vehicle, it may be necessary for you to assist or move merchandise into your home, this is especially relevant if you live in a block of flats as shipping carriers will only deliver to the ground floor entrance.
Be sure to provide one or two phone numbers in case the shipping carrier needs to notify you to arrange delivery. All deliveries are made from Monday to Friday, 9:00am - 5:00pm. Our shipping carriers are unable to give delivery specific times or times.
2.1. Front Entrance Delivery
Deliveries are strictly door-to-door services; the shipping carrier will deliver to your ground floor front door location or to an accessible ground-floor entrance. Shipping carries are not obligated to enter any premises or homes and will enter at their discretion.
2.2. Non Ground Floor Deliveries and Steps
Due to Australian Occupational Health and Safety regulations deliveries above or below ground floor are at the shipping carrier' discretion and are not guaranteed. This includes (but not limited to) steps that are immediately outside the premises, which are required to climb in order to gain access to the front door of the property.
2.3. No-one Home
If the courier arrives to deliver your goods after a pre-arrangement was made, no-one is present to receive them and an 'Authority to Leave Unattended*' note has not been left they will return the freight back to the shipping carriers depot. A calling card will be left at the premises for you to arrange the redelivery or collection. In this case you will be liable for the re-delivery fees and charges. Go Easy Online will not be liable for these re-delivery fees and charges. If the order is subsequently cancelled and returned to the supplier, you will be liable for all shipping carrier charges as well as a 15% restocking fee.
*please note that we do not recommend authority to leave unattended and the shipping carrier may also wish to decline the request as all our deliveries require a signature on delivery.
3. Large items (over 40kg)
Due to Australian Occupational Health and Safety regulations someone must assist the driver with unloading the item if it is too heavy to be moved by one person. If no one is available to assist, a tail gate truck will be required to unload the item. The tail gate service may incur an additional fees and charge. Please contact us via email or phone (1300 766 469) if this is required.
4. Short Deliveries and Damage to Packaging
You are responsible for counting the number of cartons you receive and ensuring that this amount matches the amount on the shipping carrier’s delivery note. If this amount on the delivery note does not match the number of cartons you received you must note the number of cartons you received on the shipping carrier’s delivery note.
Damage to packaging must be stated on the delivery note next to your signature. You must cross out "delivered in good condition" from the shipping carrier's delivery note (if applicable) and write “damage to packaging”. If the item has been damaged you are required to submit ticket via our support center with a description of the damage and photos attached. The support team will contact you within 48 hours. For peace of mind we offer shipping insurance which covers any damage that may occur while in transit. Please contact us to hear more about shipping insurance.
Short deliveries and damage to packaging must be reported to Go Easy Online within 2 business days of signing for the goods. Neither Go Easy Online nor the delivering carrier can be held responsible for short deliveries and damages to packaging and/or items if you do not note these issues on the shipping carrier’s delivery note. This does not affect your statutory rights in the event of the goods being faulty.
5. Drop Shipped Items (Direct from supplier)
Some items may be shipped directly from a supplier. These items may have a 48 hour dispatch time, and can be expected to have a delivery time of 3 to 10 days depending on delivery destination. Go Easy Online cannot be held responsibility for late deliver of drop shipped items.
6. PO Box and GPO Box Addresses
Only Australia Post can delivery to a PO Box or GPO BOX address. Other shipping carriers will not delivery to a PO Box or GPO BOX address under any circumstance.
7. Will Not Fit
If it is found that the product 'will not fit' through/around any doors/stairwells etc. and the product is subsequently returned, you are responsible for all outward and return carriage costs and a 15% restocking fee will apply.
8. Damage in transit or Missing components
Items damaged in transit will not be covered, unless you have chosen to pay the shipping insurance at the time of purchase. The Go Easy Online transit shipping insurance covers any damage whilst the item is in transit.
If shipping insurance has been purchased and you have received your item damaged or components are missing a claim must be made via our support center. This claim must be made within 3 days of receiving the order. Proof of purchase and photos of the condition of the received goods are required to be submitted with the claim. If this is not done within the 3 day period of receiving, Go Easy Online has the right to refuse your claim.
If you wish to pick up your item, you must select pick-up during checkout.
Please make sure your vehicle is of suitable capacity for your purchased item(s). For safety reasons we cannot physically force products into your vehicle. Please check the packaging dimensions of the product before coming to pick them up. All product dimensions can be found on the specification tab of the product (on the product page) on the website.
Payment needs to be completed prior to collection. Once the order has been paid, processed and picked you will receive an email to the nominated email address informing you that your order is ready for collection. Please do not come and pick up prior to receiving your collection email.
Please bring photo identification and proof of purchase when picking up your item(s).
If you wish to authorise a third party to pick up your order on your behalf you will be required to fill in a pick-up authorisation form and send it back to us.
Click here to download the pick-up authorisation form.
Pick-up can only occur within our opening hours after the email confirmation has been sent.
Unit 1/25 Westwood Drive
Monday to Friday: 10:00am - 5:00pm
Saturday: 10:00am - 4:00pm
Delivery Terms and Conditions
Go Easy Australia is based in Melbourne, Victoria. We ship Australia wide and have a great success rate. Once your order has been processed and is ready for dispatch, Go Easy Australia go to great lengths to ensure a smooth delivery to your door.
We also offer shipping insurance for that extra protection so you are covered from the moment your order leaves our warehouse.
Orders are dispatched daily. They are carefully pick and pack ready for collection from each of our couriers. Due to this process we ask that you allow 2 business days for orders to be dispatched.
After placing your order, you will receive an email with your order number, order details and important information related to your order. Once your order has been dispatched, an automated email will be sent with tracking information from your selected courier. Due to this process we ask that you allow 2 business days* for orders to be dispatched.
Stock availability on our website is accurate and is subject to change without notice. Depending on availability, we may deliver your order from our warehouses or directly from the manufacturers which may cause the delivery times to vary.
Due to this process we ask that you allow 2 business days* for orders to be dispatched.
Backorders and Out of Stock Items
Backorders can be placed on products that are out of stock, we will try our best to dispatch your product as soon as they are available and ready for dispatch. The availability date of items placed on backorder is updated on our website and is subject to change without notice.
It is the customers responsibility to check the availability date on our website or call our customer service team on 1300 766 469 for an update. It is not the responsibility of Go Easy Online to call customers when availability dates change.
You will be notified once your order has been dispatched as per the usual order process.
Dead on arrival
If the item is dead on arrival upon receiving it, you are entitled to a full refund.
The conditions of the refund are as follows:
Claims must be made within the 14 days of receiving your item to entitle you to a refund.
The claim must be submitted through the support center which is located on the website you made the purchase on. Go Easy Australia are not obligated to allow or accept any returns unless the foregoing procedure is compiled too and all the relevant information is provided by the customer.
Postage and handling charges are not refundable.
For claims made after this period, please refer to warranty terms and conditions.
If the item cannot be repaired a replacement will be provided.
If the item has been started and used and is found not to be dead on arrival you must refer to the warranty terms and conditions.
The customer is responsible for covering the return postage, shipping or courier costs of the product being returned.
Please note if the claim for dead on arrival is not submitted within 14 days of receiving the product, it will be convulsion evidence the item is not dead on arrival.
If the product has been used and is not found dead on arrival this is required to go through the warranty terms for the purchased product. Please refer to the warranty which is located on the product warranty tab.
Change of mind
If the customer decides they want to return their product due to change of mind please see below;
By consumer law we have the right to not give a refund or a replacement if the customer simply changes their mind about a product.
You will need to submit a claim via our support center and the support team will assist you further with your enquiry.
If Go Easy Australia agrees to refund the order(s) please find the terms and conditions below;
The customer is responsible for covering the return postage/shipping carrier cost of the product being returned.
A 15% restocking fee will apply to all returns.
Shipping/carrier costs are non-refundable.
A claim needs to be placed through the support center and needs to be approved by Go Easy Australia before the order(s) are returned.
Your relevant order information must be on the item you are returning.
If you have placed an order,a back order or placed any type of pre order and wish to cancel this order a 15% termination fee will apply. You can only cancel this type of order if it has not been dispatched.
Note: For hygiene reasons some products may not be returned under this policy such as helmets, clothing, safety equipment etc.